I’m going to be brutally honest with you.
They don’t think about you.
They simply cash your check every month.
If you complain AND you are paying them enough every month, they will attend to your campaign for a period of time.
If you leave, who cares.
They have other clients.
Most of what they do does not work.
Or, if it somewhat works, it will cease working soon.
Google changes.
Algorithms change.
But, your agency keeps marching to the same tired strategy and tactics.
For your budget, you deserve consistent attention and an expert with the ability to adapt to the ever changing digital environment.
Ultimately, you deserve real results.